VN
VICTOR N

1 reviews | Active since Aug 2015

01 Sept 2017, 10:56

Billing **** run by absa

I am a gold value bundle account holder with absa and pay a monthly service fee of R98. If you maintain a certain minimum balance on your account you get 50% discount on your monthly service fee. On their pricing brochure for 2017 it says there is no charge for monthly subscription fee - online,mobile and telephone banking on the gold value bundle account. From 12/06/2017 to date I started maintaining the minimum balance on my account and benefited from the 50% discount on my monthly service fee. But ABSA decided to **** me by charging me INTERNET BANKING FEE, first I was charged R56 on 31/07/2017 and now R44 on 31/08/2017. So basically there is no benefit for maintaining a minimum balance on my account, ABSA has given me the 50% discount on my monthly service fee, but they have made sure by recouping the so called "50% discount" via INTERNET BANKING FEE.

ABSA can continue with the little **** and lies, but myself I am closing this account and moving to CAPITEC where there is transparency in their fee structure.

0
Replies (1)
Absa
Absa's reply01 Sept 2017, 13:06
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,