Billing, feeling disappointed

<p>I have been an absa client for more than 11 years. I'm.currently having some financial problems. I haven't paid them for 3 months and all of a sudden I'm handed over to there legal team I received a.call from them like a.montha go during working hours and I told consultant to call.me after 16h30 and she she advised me that she couldn't do it . don't they have staff working afters hours to accomadate the working class to make arrangements. I have had 3 or 4 loans with them and its pd up. don't they look at how I have paid them before . Such a big company to want to blacklist people.so quickly. I'm trying to.make away to atleast pay them something but at the moment I can only pay them like R500. but handing me over so quickly is really not fare</p>