XZ
Xolani Z

1 reviews | Active since Apr 2012

03 Feb 2016, 13:55

Billed on cancelled benefits

On the 12 Jan 2016 I settled my credit card balance and to cancel the Absa rewards, Credit Life and other unnecessary charges that may occur. On the 26th Jan I made a R200 deposit to build a favorable balance on my credit card so I could start earning interest.But to my surprise, on the 29th I viewed my statement that showed a debit charge of; interest charges, transaction charge and the credit ife charge which was cancelled by Brandon (12.01.2016). Now, I'm currently at the Randfontein branch and still not getting help from credit division as tsholofelo Nyamane **** to me by saying that \the account is closed\" when it wasn't. I called credit card again from the branch and am told there's a note made to closure department informing them to close the account. How dumb is that, my desatisfaction to ABSA has grown over the years of poor service. From home loan, personal accounts, business consultants and now on credit cards. I wish to see the near FUTURE of ABSA and it's survival in the coming recession. What a bank of uselessness. "

0
Replies (2)
Absa
Absa's reply04 Feb 2016, 08:44
Official
Hello xzwane,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa
Absa's reply04 Feb 2016, 08:44
Official
Hello xzwane,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd