Billed for Prepaid electricity that has disappeared without a trace

<p>In the 25th July i bought prepaid electricity using my internet banking i was billed for the amount however there is no trace of the payment and received no message. now i checked under my listed beneficiaries and no history of the payment shows. I called and was advised that i would have to log a complaint as this is aparently a problem with the service provider when i was put thru the lady said that this is general enquiries and had no clue what to do, i just hung up at this point.Utterly useless and not the first time. Keep the money and go and train your staff</p>