Billed for a personal loan for someone else

On the 15th Feb 2015 an amount R2325.00 for a loan that I didn't app**** for was debited on my account and it was not successful due to insufficient funds, then on the same day a called the customer service to inquire, the response was they can't<br> See anything. On the 26th Feb 2015 when I got paid the debit order of R2325.00 went off my account, then on the 02 March 2015 went to the branch in forest hill where I was assisted by one of the consultant and she called customer service where she spoke to Tabaiji then Tabaiji was so not willing to help at all and she mentioned things like she can't even confirm when will the funds be back in my account. To start with she should have shown some remorse as this it's a very sensitive issue more especially from the customer service department. How can ABSA as a big brand like this do such a negligence. I therefore request a sense of emergency of this matter!