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Berna-Lee Lemmetjies

1 reviews | Active since Nov 2018

26 Oct 2022, 06:10

Biggest mistake moving banks to ABSA

Biggest mistake of my life.

I opened an ABSA account 3 weeks ago and you won't believe that I still cannot use the account.

I went into the branch heeringracht branch 4 times to deal with Poppy who has clearly not assisted me

I called 3 times, spoke to Chante, Beauty, and Priscilla and still no help!

I was promised an escalation, I sent my documents 3 times! My bond is with Absa but I somehow still have a fica block.

Starting to think this was actual mistake. How do I trust a bank with my money when they not even competent enough to sort out an issue!

0
Replies (10)
Absa
Absa's reply26 Oct 2022, 10:40
Official
Dear Berna-Lee Lemmetjies Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
BL
Berna-Lee Lemmetjies's update27 Oct 2022, 12:49
Reviewer Update
I was called by Ameera from the branch yesterday and promised that by 10am it would be sorted out!!!

Still no resolution 9r
BL
Berna-Lee Lemmetjies's update27 Oct 2022, 12:50
Reviewer Update
CLOSE THIS ACCOUNT!!!! WORST SERVICE EVER!

ACCOUNT OPENED ON 11 OCTOBER, WITH ALL DOCUMENTS AND GUESS WHAT???? STILL NO ACTIVE ACCOUNT.

I SPOKE TO CHANTE, BEAUTY AND PRISCILLA. WENT INTO THE BRANCH 4 TIMES! GOT A CALL FROM THE BRANCH MANAGER AMEERA AND NOTHING HAS BEEN DONE
Absa
Absa's reply27 Oct 2022, 13:39
Official
 Dear Berna-Lee Lemmetjies Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Our office has escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw 
BL
Berna-Lee Lemmetjies's update27 Oct 2022, 14:06
Reviewer Update
Hi, this is what I have been told since Monday.

Everytime I've called it was going to be escalated to management. Tester Ameera said it was escalated to management.

This account was opened on the 11 of October.

My bond is with Absa but yet ticking as FICA compliant seems to be too much of a hassle.

I've sent my documents 8 TIMES!!

My salary couldn't be paid because this account isn't active, my debit orders bounced because my new banking details are blocked!

YET I have an app, a card, online banking with no access to use this account!

From Poppy your consulant at the branch, whom I visited 4 times to Chante, Ameera, Beauty and Priscilla clearly can't seem to successfully do their job.

If you can't successfully open an account after 17 Days how can I trust Absa to be the bank for me.

Please close this account, I'm sure I can transfer to another competent bank!
Absa
Absa's reply27 Oct 2022, 15:19
Official
Dear Berna-Lee Lemmetjies Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Our office has escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw 
BL
Berna-Lee Lemmetjies's update31 Oct 2022, 11:38
Reviewer Update
As per my request. This account has not been closed.
Absa
Absa's reply31 Oct 2022, 15:58
Official
Dear Berna-Lee Lemmetjies Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Our office has escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw 
BL
Berna-Lee Lemmetjies's update09 Nov 2022, 08:30
Reviewer Update
I am really starting to lose my cool with Absa.

Can this account be closed.

I wasted my airtime 2 weeks ago to have this account closed and I was advised that it was closed!

Please advise why Zandile Zitha from FICA department is telling me to go into a branch.

I will not go into a branch for the 7th time to have ABSA WASTE my time!!!!

CLOSE THE ACCOUNT!!!!
Absa
Absa's reply09 Nov 2022, 12:58
Official
Dear Berna-Lee Lemmetjies Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw