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charles S

1 reviews | Active since May 2012

24 May 2021, 16:54

BIG TIME ******

I am so disappointed to see ABSA bank, Once the best bank in our country turn into the spiraling mess it has turned into. DO NOT MAKE THE MISTAKE PEOPLE TO OPEN AN ACCOUNT WITH ABSA.I wrote a bad review two months ago about their poor service in helping my wife open her bank account and after it all we were helped. Then my wife app**** for a business loan WOW what a mistake she was not guided on what to do just told what is needed as if a fist time person would know at all, then she is told it would take a month. After a month she phoned and was then only told that one of the documents was wrong and that the process would start again,today she got the mail stating the application does not meet the requirements which is details that we clearly got wrong and in the mail the senior person tells the junior person that she believes that this customer is going to be a problem and that this junior person who my wife could not get hold of from the start should send a not approved letter.shocking right but one of the requirements of getting a loan is having an ABSA bank account that my wife asked if she could start using for the business and were not answered.now here it comes the bank charges are advertised as R265 but then without her using this account even one time the charges came month end and it was well over R600 so it seems even if you don't use the account they will still ***** your money. BIG TIME ****** RIGHT.

I don't even care for some one to contact me all I want is to make sure ABSA doesn't ***** unsuspecting customers money.So this comment is going on all my business groups on whatsapp and face book lets stop ABSA

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Replies (1)
Absa
Absa's reply25 May 2021, 09:53
Official
Dear Charles Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care