JK
James K

1 reviews | Active since Oct 2016

24 Jun 2019, 22:01

Biased/discriminatory

No doubt Absa is discriminatory I am sure that if we lived in a wealthier area this claim would have been approved the obvious thing to do is to please refund all my premiums from inception so that I can join another provider ga I guess been with Absa for so long and only claimed for a geyser is absolutely disgusting that they treat clients this way ,lies on report about open sheets and holes which is not so the roof is neat and Was affected by the heavy storm recently ,please refund all the monies in order for us to get another provider and also to have the damage fixed ourselves .Ive had enough of Absa’s ********* behavior.Please refund at once ,surely I am aware that it is not compulsory to have hoc with the institution where my bond is held I hope all other clients knows this as well if you get ****ty treatment move your business elsewhere

0
Replies (2)
Absa
Absa's reply25 Jun 2019, 11:01
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,

Absa
Absa's reply25 Jun 2019, 11:02
Official
Dear James Your complaint reference number is  C-***4. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically. 
 
Regards
 
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,