Beyond POOR SERVICE

I Have FICA issues. The account was blocked and it cannot be accessed to make the required payments. The ABSA agent helping me was very friendly and said he will help me and that the account could be active the following day again. The following day the story changed to 'there is a procedure that must now be followed'. The required 'procedure' documents were signed and uploaded to the system. After 5 days the account was active again. 4 Days after that I received an e-mail informing me the FICA request was declined. After that more documents were signed and sent to the agent. 8 Days later, another request for 'more documents' was suddenly added to the 'procedure'. 2 days later, the newly requested documents were sent to the agent, with NO reply to any of my e-mails following the sending of the documents. Today, another 10 days later, I still have not received any communication and once again have an inactive account and outstanding payments that should be done from this account. I phoned the agent after sending him an e-mail requesting feedback. The reply was simply : 'all documents have been uploaded. Sorry for the inconvenience and the account will be opened when everything is sorted out' BUT no additional effort to explain when it would be sorted out and why the continued delay. I rep**** that I had requested (my e-mail) for more specifics as I had payments to make, and that e-mail was not reply to. With the result that ... I was now being ignored. Twice in this whole process the telephone was put down in my ears. After today's ignored e-mail, and this continued absence of any assistance to get access to a critical account, I don't think ABSA FIN FORUM Enterprise Banker, Business Bank even deserve a 1 rating. I would be happy to assist with names and e-mail proof.