Beyond ***

Good day, this has been an ongoing battle with *********** people who can’t seem to fix this mess they have put me in. Below are the dates I sent and requested help and asked to please stop the card and put it on hold. Now I have to somehow figure out how I am going to pay R55k + R12k on top of this? Yet I can only afford an R500 which I have been paying each month. Then I get told that I can’t pay back this amount but need to pay back a higher amount which I can not do? I urgently need this to be resolved as I am still unemployed and not working! You are putting me back to over R100k to pay back with this card running against me. After I sent this to you on the 28/04/21 we are now in September already?! I will continue to pay my R500, and believe me once I have reached R55k I will stop with the payments as I have then paid back the full card over a longer period. This is your negligence as the agent advised me telephonically he will put the card on hold meaning that the interest does not run?! I don’t even own the card and now see the I can’t stop or block any transactions at all??? Why is it so difficult to help your customers?? Especially if the below dates and email states EVERYTHING!!!!!!! I, therefore, have copied in my mother Antoinette Bezuidenhout who can assist me with this matter as I am beyond fed up with this bank!!!!!!

This bank puts you back and more into the minus and decides to cancel arrangements without advising you. Closing this bank account asap !!!! -----

From: "Justin F.H Bezuidenhout" <***********> Date: 28 April 2021 at 11:43:24 SAST To: card. arrangements @ absa . co .za <<<<<<----------- THIS EMAIL DOES NOT EVEN WORK ANYMORE!!!! IMAGINE THE PURE FRUSTRATION??????!!!!!!!!! Subject:

Good Day After numerous phone calls emails and hello peter, it seems that I have hopefully found a solution in order for you to accommodate me during this difficult time. As previously stated since last year, I have had no income and have been unemployed seeking new employment opportunities in these difficult times. I have attached my expenses per month, and have requested to please put a hold on the card in order to make a payment arrangement for a smaller amount per month. I was advised today that I need to attach my retrenchment letter and expenses per month. Kindly note that my parents have been trying the best they can to assist me with some funds in order to pay my expenses, however, there is no guarantee each month. Please see attached Awaiting to hear back from you soon, with a smaller payment arrangement per month. Kind Regards Fh Bezuidenhout **********