Beyond frustrated with Absa!

I dont understand why it is so difficult to have my bond statements emailed to me. i tried emailing, calling and registering online, but they all say i must go to a branch. I wasted 3 lunchtimes already, as the staff by the Adderley street branch in Cape Town is so slow! 3 people walked out with me. Today only 2 consultants were helping with the statements. The one was busy and then the other one just told her to help as she went to a tea break or i dont know what , because she was sitting and chatting , while the queue got longer. All this over lunchtime!I dont understand why i cant verify myself over the phone like any other institution. Im so fed up!