Beyond Frustrated

I am a pensioner and receive very little money on a monthly basis. On 27 March 2018 I received a call from ABSA ***** stating that I need to change my card and pin as there was a ********** transaction happening on my card. I went into the branch and had my card changed on 28 March 2018. The ********** transaction still went through and my money was drained. I have been trying to get my money back since. There is a ***** consultant named Tumelo that is meant to assist but I can never get a hold of him. When I call the ***** line I get told that Tumelo needs to assist but I never get help. I am beyond frustrated now because this is affecting my life in me paying my bills and surviving. It has been over 45 days now since my money was taken. ABSA really doesn't seem to care about my money or my well being.