Beyond frustrated!!!
<p>Every few months I get a call from a ABSA representative regarding a increase on my ABSA Gold credit card.</p> <p>I DO NOT HAVE A GOLD CARD I HAVE A PLATINUM CARD!!!!!!! After probably 7 years now ABSA can not fix this. After e-mailing the Platinum Devision regarding my Platinum card expiring the end of this month their reply was "Our records show your Gold Card is not expiring" </p> <p>I treid to phone the Platinum Banking Line for a day now, They keep cutting me of after goining through menus for 10 minutes.</p> <p> </p> <p>ABSA if you can not solve this matter please let me know so I can find a companent Bank that can.</p> <p> </p> <p> </p> <p>Thank You.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
2 weeks later, still no joy from ABSA bank.
Time for a change!!!!!
2 weeks later, still no joy from ABSA bank.
Time for a change!!!!!
Dear Customer
Apologies for the delay. An incident has been logged with our support regarding your matter and will advise as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Apologies for the delay. An incident has been logged with our support regarding your matter and will advise as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
So first a wrong card was delivered, then I was promised by the bank my new platinum card will be at he branch last week. Today the 2nd May, not a word from the branch and I am sitting with an expired card I can not do anyting with. No ATM, no cash, no shopping..........thanks ABSA, you sure are a bundle of joy!!
At least you are saving me money now.
So first a wrong card was delivered, then I was promised by the bank my new platinum card will be at he branch last week. Today the 2nd May, not a word from the branch and I am sitting with an expired card I can not do anyting with. No ATM, no cash, no shopping..........thanks ABSA, you sure are a bundle of joy!!
At least you are saving me money now.
Dear Customer
Thank you for bringing this matter to our attention. I have referred your matter back to card division since an email was send to your last week Wednesday 26/04 advising of the new card to be delivered.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. I have referred your matter back to card division since an email was send to your last week Wednesday 26/04 advising of the new card to be delivered.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,