Beyond fed up with LOWEST form of service - NO SERVICE!!!!!!!!

SERIOUSLY?! I get one issue sorted, just to be hit with another! I received a call from a company, informing me I have been handed over for car payment in arrears. The amount they provided is not the same amount I have on my records. I decided to do my own bit of investigation and saw that I already previously addressed a discrepancy on my AVAF account. I received the normal reply from ABSA stating they will look into this and refer back to me. That was in 2018!!!!!! I am still waiting! Now you are quick to hand me over (for an amount that does not look right to me), but if you actually REP**** to my original 2018 query, there would not have been a problem now! To add to this, NO email was received from Absa informing me of their plan to hand me over! It may be a good idea to mail a customer to inform them of a "problem" before any action. ABSA ignored the customer's original query regarding a discrepancy but now the customer must suffer and be punished?!!!! INFORM!!!!!!