Beyond disgusted by the service received from Zukiswa Majikita!!!!!!!!!!!!!!!!!!!

I cannot even begin to advise how disappointing and disgusted I am with the service I received.

I've been banking with ABSA since 2014, and even though I've has bad experiences here and there I still continued to bank with them.

I app**** for a business bank account with them on the 8th of January 2021 and received an automated response advising my querying will be assigned to a virtual banker.

I sent an email on the 17th of January 2021 to follow up on my application because a week has passed and nobody was in contact with me whatsoever to advise.

I received a response on the 18th of January 2021 from Ashton, advising my application was assigned to a Zukiswa Majikita and then he closed my case on his side.

Another week went by with no contact from Zukiswa, who was my assigned virtual banker.

I sent another follow up on the 23rd of January 2021 and received no feedback! Absolutely disgusting!

I then went to a branch in my area to see if I can get assistance, no luck there because the branch did not have a business section and they advised me I would have to call them to have it done online.

I called Absa ( this was on a Saturday) and they advised me I will have to call in on Monday as the business bankers do not work on weekends.

On the 8th of February 2021, a whole month later since I completed my online application, I called Absa to find out what is happening.

I spoke to a lady who I explained everything to and she advised she will get Zukiswa to contact me.

Finally! Zukiswa calls me back and does not even apologize for the **** service I received from her and then just goes on like nothing happened. Shocking!!!

She then completes my application, which took less than 10 minutes mind you! I waiting over a month to get assistance for something that takes less than 10 minutes!

I then advise her which branch my business card should be delivered to and she advised I will receive correspondence within a week.

A week went by and nothing!! I called them back yesterday and spoke to a lady by the name of Zinhle, who confirmed the branch I requested is not the branch that was selected by Zukiswa and that I should contact the branch to follow up on my card.

Turns out the branch Zukiswa selected, against my wishes has been closed permanently.

So how the hell am I going to receive my card, how?

The incompetence I've experienced is absolutely ********** and I will be cutting all ties with ABSA!!

I work in a similar environment and deal with clients who complain on this very same platform so I know exactly what service is expected and you guys really dropped the bar!!