BEWARE reconsider taking insurance with ABSA

My parent's stay in Hendrina and has insured their building insurance with ABSA. They recently survived a severe storm that was accompanied with a Tornado as can be verified on any news platform in the past 2 weeks (Bethal, Pullenshope, Hendrina, etc were all affected).

My mother was alone on the evening and it was during loadshedding when the storm hit Hendrina, it was not long before a section of the house was completely flooded and the ceiling caved in.

Before this there was no signs of any leakage from the roof as can be seen on the rest of the ceilings that shows no water damage old or new.

YET

ABSA refuses to pay out as they claim the roof was leaking and the roof sheets were loose before the storm. (how can this even be verified?)

2 Assessors appointed by ABSA came, and had different reports, from what they had said on the day of inspection. Apparently one ordered the other to change his report to be the same as theirs so that the bank does not have to accept the claim.

This is unacceptable given the trauma my mother had to go through being alone during such a severe storm and now having the financial implications to fix everything even though they have comprehensive insurance with a so called reputable bankl