1 reviews | Active since Mar 2017
Beware of the ATM's at Pretoria North ABSA
<p>I deposited R3400 into my account from the ATM (2:36pm, Saturday) and it didn't give me a receipt.<br /><br />After phoning in to ask when the money will be available, the assistant said it could take longer then expected and I must come into the bank if it doesn't reflect that Wednesday.<br /><br />After going into the branch to enquire to the lost money, I was told that it doesn't reflect on the transactions of the day and then I enquired to see the CCTV footage to establish that I did make the deposit which Japie rep**** (one of the cashiers there) "the footage has nothing to do with me".<br /><br />Trying not to loose my cool, I went to Petro in the bank (Pta North Branch) and I filled in a complaints document to get some feedback to where the R3400 dissapeared to. After I filled in the form, she told me she will phone me in the next few days to give me feedback on my request.<br /><br />After waiting a week, I went back to the bank (no one phoned me to inform me of the verdict) and I found out that they just say "I ****" and "I didn't deposit the money".<br /><br />After trying to phone ABSA Action line, the representative told me to go to the bank manager, so I went back to the bank to make an appointment (I gave the secratery all my contact information again) so that he will most likely get back to me, which didn't happen either.<br /><br />On the Friday I phoned the branch manager seeing that I almost lost 2 days from work trying to rectify their mistake.<br /><br />After speaking with him for a brief 5 minutes or so, the only conclusion he came to was:<br />1. The CCTV cameras infront of the bank doesn't work/they're not connected<br />2. If I say anything about ABSA I will be sued.<br /><br />So I took a long, hard, think about this situation and I'm going to carry on with this until I get closure.<br /><br />If I go into the bank and take R100, then I will be arrested and maybe shot in the process as well, but if they ***** money, they just reply I don't have any evidence. I tried to go the Pretoria North Police station so that they can maybe help me and they just rep**** the same, sorry, won't help, you don't have any proof.<br /><br />I'm just so unhappy to see employees of major companies just hide behind their company names and making threats to people they stole from!</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
