BEWARE OF STOKVEL ACCOUNT TAMPER

As Stokvel members, we went to ABSA Rosebank on November 29, 2022, to transfer money from our Stokvel accounts. We were taken aback when the teller who was assisting us gave us a look we didn't understand. She took her time before finally informing us that the account we have been using since 2015 and withdrawing from has no signatory power loaded. She can't even confirm that account belongs to us because we don't appear anywhere on it in her eyes. After some time, she called her manager, who despite having super user access, was still unable to see us. She explained that we were not linked as members or that we had a signatory, and she asked that we bring three members, proof of residency, and the charter of our stokvel to the absa bank for further assistance. We went to the Absa Centurion Mall on November 30, 2022, to get signatory loaded on the account. The consultant there began dialing a lot of numbers. Only after a lengthy conversation with a consultant named Leigh-Anne did she finally locate my information and another signature who wasn't present that day. She indicated that if other members arrive, she will be able to help by 14:30 when we were back at ABSA and the entire procedure took an additional two hours to complete.

Since there was no explanation given as to why the account suddenly no longer has a business banker associated to it or a signatory who has always been able to withdraw money without issue, I assume someone has done something on our account. STOKVEL members at ABSA should exercise caution as they tamper with members' accounts and are unable to explain what occurs. I'm curious as to what happened to our account.