GS
Gawie S
1 reviews | Active since Oct 2014
18 Aug 2020, 10:06
Beware of ABSA! Payment holiday was a ****!
I just want to say thank you ABSA,
for not only lying about the payment holiday, completely wrecking my personal loan account with reversals and capitalisations, not being able to rectify your mistakes, not being able to do a proper investigation, pushing the blame to the client & closing a complaint ticket before the matter has been resolved, and then having the audacity to hand me over for non payment!
I have the statements, emails and sms's. I will have to pursue other avenues to resolve this matter.
Sincerely
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Replies (1)Absa's replyOfficial
19 Aug 2020, 05:29Dear Gawie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply19 Aug 2020, 05:29
Official
Dear Gawie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
