SN
Sylvia N
1 reviews | Active since Nov 2018
14 Jan 2025, 11:05
Beware of Absa Bank life policies
Dear CEO, Charles Russo of Absa Bank can you please instruct your customer service agent Nomsa Dhlamini, to cancel the credit life policy on my credit card which I have requested via email and telephone to be cancelled but was still deducted on 2 January. This policy was started via telephone but these clever customer staff insist on telephone, which I did, and cancellation form. I am a pensioner and do not have access to a printer to complete forms. Public be very careful of using Absa Bank they are very unprofessional and check your accounts, policies are added at times without your knowledge after you cancelled it.
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Replies (3)
Absa's replyOfficial
14 Jan 2025, 11:27Dear Sylvia Nortje
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply14 Jan 2025, 11:27
Official
Dear Sylvia Nortje
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
SN
Sylvia N's updateReviewer Update
14 Jan 2025, 20:21I received another email from Nomsa Dhlamini stating that Absa Bank will not refund me, even though I have sent several emails and handled several calls from Absa Bank to cancel the policy immediately I even reported it via absa bank ***** department in December. Do you wish me to report this type of behaviour to the ombudsman????? Do not ***** money from me please
SN
Sylvia N's update14 Jan 2025, 20:21
Reviewer Update
I received another email from Nomsa Dhlamini stating that Absa Bank will not refund me, even though I have sent several emails and handled several calls from Absa Bank to cancel the policy immediately I even reported it via absa bank ***** department in December. Do you wish me to report this type of behaviour to the ombudsman????? Do not ***** money from me please
Absa's replyOfficial
15 Jan 2025, 09:05Dear Sylvia Nortje
Thank you for your posting.
Please refer to our email sent to your email address.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply15 Jan 2025, 09:05
Official
Dear Sylvia Nortje
Thank you for your posting.
Please refer to our email sent to your email address.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw