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Zinhle N

1 reviews | Active since Mar 2019

26 Oct 2022, 20:43

BEWARE!

I have a loan and vehicle finance with this so called bank. During covid times they woe us into taking payment relief plan which no one explained how it works.

I skipped full 3 months installments and the other 3 months I paid a percentage of my installment, on both accounts.

Now I received statements/ new contracts which has added the whole year to my contract. My loan was ending this year December 2022 and I thought 6months of skipped payments will be added to my surprise the whole 12months with full installments have been added, same thing with Vehicle finance. I asked to skip 1 month and 5 full months added I NEED TO KNOW WHY?

when I email them they tell me to call collections department and when I do nobody has the answers.

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Replies (4)
Absa
Absa's reply27 Oct 2022, 09:48
Official
Dear Zinhle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd
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Zinhle N's update31 Oct 2022, 19:12
Reviewer Update
He only rep**** for Vehicle finance and did give all the answers regarding 1 Month I skipped.
And he is telling me that payment relief works that way, I wonder who explained to me that I will pay back what I took and on top pay 6 full months installments.
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Zinhle N's update31 Oct 2022, 19:14
Reviewer Update
Sorry did not answer about 1 month which I skipped and after that 5 months full installments were added to my contract
Absa
Absa's reply01 Nov 2022, 14:45
Official
Dear Zinhle, Thank you for your email. You are at liberty to refer the matter to the Ombudsman should you not be happy with the bank’s feedback. Thank you.