1 reviews | Active since Apr 2015
Beware - Absa will take your money
I settled my loan in full more than a month ago. Believe it or not but they deducted an amount of my account using the loan account number. (a different amount as well). I went to Oakfields Absa and attempted to resolve the issue with Rita Meyer. Rita Meyer who was more eager to answer the phone then resolve the matter added that the debit order was not stopped. The loan account has been closed - the docs were signed but still money will be deducted from a dormant account. Rita who has absolutely no client service skills did not apologize just said - so do you want to stop the debit order. I walked out the bank with out any assistance. I am unable to ascertain if Absa is ***********, lack client service training or are they just dishonest. What would have happened to the money they deduct on a loan account that has been closed if I did not notice it?.<br> I believe that if they do not care about you (no client service or assistance) they will also not care about your well being. (Protection of money in your account) <br> No apology from Absa - But why should they ...They are the one and only bank ABSA !!!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
