YF
Yvette F
1 reviews | Active since Dec 2017
25 Feb 2019, 13:56
Beware - ABSA sells your information to ***** debt collectors
ABSA is selling off client information to ************ debt collectors that threaten you with legal action because you allegedly "owe" ABSA. When you request details and threaten legal action in response, they back off. When you ask ABSA why these ****** are in possession of your bank account and ID numbers and ask for the assurance that they have not disclosed your personal information to *********, ABSA promises to investigate and come back in 2-3 days. Two weeks later, ABSA is still silent! I take this silence to mean that they are in cahoots with these backstreet debt collector bullies from the underground! Shame on you ABSA.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
25 Feb 2019, 15:38Hi Yvette,
Thank you for your posting. I am Basani Hlungwane and my colleague Mabel Vilakazi is attending to your matter and will be in touch soon. Your reference number to your complaint remain ***.
Thank you.
Thank you for your posting. I am Basani Hlungwane and my colleague Mabel Vilakazi is attending to your matter and will be in touch soon. Your reference number to your complaint remain ***.
Thank you.
Absa's reply25 Feb 2019, 15:38
Official
Hi Yvette,
Thank you for your posting. I am Basani Hlungwane and my colleague Mabel Vilakazi is attending to your matter and will be in touch soon. Your reference number to your complaint remain ***.
Thank you.
Thank you for your posting. I am Basani Hlungwane and my colleague Mabel Vilakazi is attending to your matter and will be in touch soon. Your reference number to your complaint remain ***.
Thank you.
YF
Yvette F's updateReviewer Update
25 Feb 2019, 17:32Mabel Vilakazi is the person that promised a response! How is she able to attend when she has failed for two weeks? See her email....
I trust this email find you well?
With reference to case number **********
First and foremost we wish to apologise for any inconvenience or frustrations you may have suffered.
As a customer centric bank we strive to exceed the needs of our customers and will investigate the matter to establish the best way forward.
Please note that the time that it will take to resolve your complaint depends on the complexity of the matter however you should receive an update within 2-5 working days.
Please note that the matter has been escalated to the necessary department, I will keep you updated on the matter.
I will contact you via email/telephone to advise of the outcome or to inform you of the status of the investigation regarding your query.
Kind Regards,
Mabel Vilakazi
Generic Case Manager
Customer Care: Complaints Resolution Suite
YF
Yvette F's update25 Feb 2019, 17:32
Reviewer Update
Mabel Vilakazi is the person that promised a response! How is she able to attend when she has failed for two weeks? See her email....
I trust this email find you well?
With reference to case number **********
First and foremost we wish to apologise for any inconvenience or frustrations you may have suffered.
As a customer centric bank we strive to exceed the needs of our customers and will investigate the matter to establish the best way forward.
Please note that the time that it will take to resolve your complaint depends on the complexity of the matter however you should receive an update within 2-5 working days.
Please note that the matter has been escalated to the necessary department, I will keep you updated on the matter.
I will contact you via email/telephone to advise of the outcome or to inform you of the status of the investigation regarding your query.
Kind Regards,
Mabel Vilakazi
Generic Case Manager
Customer Care: Complaints Resolution Suite