YW
Yusuf W
1 reviews | Active since Mar 2009
21 May 2020, 15:01
BEWARE - ABSA are *****
So look at the website, and they have the option to open an account (saving) - then they ask you to submit the fica forms, and they will get a consultant to call you, after a few days and no calls - they send a email to say go to a branch..Useless *****s..oh , and i did originally send an email requesting advice, and they say you can open on the website, so now they even lie to potential clients!
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Replies (2)
Absa's replyOfficial
21 May 2020, 21:58Dear Yusuf Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply21 May 2020, 21:58
Official
Dear Yusuf Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
YW
Yusuf W's updateReviewer Update
22 May 2020, 12:07Hi Daphne, Problem was resolved, and after a full explanation, i totally understand. hope for better communications, but i am happy with the service now. Thank you.
YW
Yusuf W's update22 May 2020, 12:07
Reviewer Update
Hi Daphne, Problem was resolved, and after a full explanation, i totally understand. hope for better communications, but i am happy with the service now. Thank you.