JvdB
Jone van den Berg

1 reviews | Active since Dec 2014

25 Mar 2020, 09:17

BEWARE: ABSA ACCOUNT FEES WILL LEAVE YOU BROKE

The amount of banking cost you guys take needs explaining. Deductions I had at the start of this month:

"Admin Charge - R150" "Transaction Charge - R6" "Monthly account fee - R109" "Internet bank fee - R163.25" TOTAL: R428.25.

This is what my banking fees look like on a good month. I have complained about it numerous times, We don't even get good service to justify what we pay you for.

Now I see my Internet Bank fee this month will be R195. Plus all the other fees you add. I don't even send out notification fees because you charge for each one.

WHY DO WE PAY A FEE OF R109 P/MONTH ACCOUNT FEE IF YOU ARE GOING TO ADD MORE RANDOM FEES TO LITERALLY EVERY, SINGLE, MOVE ON ONLINE BANKING AFTER THAT.

You know my husband is at Capitec and he pays an average of R16 per month IN TOTAL for his banking fees. How do you compare? For each immediate payment you charge R65. Capitec charges something like R10.

So this is what I want: I have complained about ABSA and the fees for so long with absolutely no effect. I have to stay with ABSA until my father's estate is settled, then I'll move to another bank. I want everyone to STAY AWAY from ABSA. This serves as warning to potential customers. Their admin charges is more than my monthly municipality bill, and I use internet banking sparingly.

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Replies (1)
Absa
Absa's reply25 Mar 2020, 12:15
Official
Dear Jone Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour .  I look forward to being of service to you  Daphne Le Grange