kC
kumari C
1 reviews | Active since Feb 2012
12 Mar 2021, 10:48
Best service recovery
I was owed a refund from Absa for an incorrect debit order. After calling the call centre and being pushed around and waiting 7 working days and no refund I was extremely angry. I laid a complaint and still had no joy. Until yesterday when an agent name Patricia Oliphant (ABPN453) had took over my query. She kept me in the loop regarding my refund and when the refund was actioned today she still communicated with me to advise me the query was resolved and apologized for the delay. Due to her kindness and swift efficient service delivery I have changed my opinion of Absa. Just wanted to say well done Patricia Oliphant!!!!
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Absa's replyOfficial
12 Mar 2021, 13:39Dear Kumari
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply12 Mar 2021, 13:39
Official
Dear Kumari
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management