Best Consultant

I would like to bring to your attention my experience of yesterday with one of the consultants. Yesterday I spent almost 2 hours being transferred from one consultant to another and being placed on hold the majority of the time. Eventually I was put through to someone who was supposed to help me but they decided to put the phone down. I decided to try again and I got through to Bongi Lekgatlhela which turned out to be the best experience I've had with a consultant in years.Bongi was extremely patient and helpful. She constantly checked if she needed to call me back or if I was happy to wait on hold. She said she was going to get a hold of someone in another department to find out if they had received the supporting documentation. Once she had contacted that person she informed me that she had made progress and that I was to send her the supporting documents for her to assist me. She then proceeded to assist me with my requested action. I would like to make you aware of the excellent service which I received from Bongi. I must commend her on her customer service and overall friendliness and attitude towards me. I believe she would be an excellent example to be used to train other call centre agents as this is the service you want your clients to be getting. She assisted me far better than the Private Assist team which is meant to be the best at assisting private banking clients. Bongi, thank you once again for your effort yesterday and for assisting me with such enthusiasm and efficiency!! I hope that you get the praise you deserve!