Bereaved and Victimised by Absa

If you are thinking of taking a funeral cover with ABSA think again. On the 20th of September I went to ABSA to alert them of the passing of my mother because I had a funeral cover policy that covered her. From the branch it seemed like everything was going well and I was told that I would receive the pay out after 48 hour, which I was happy with. Today as I write this exactly 6 days letter I am yet to receive the pay-out for my mother. I went to the bank again to enquire about this on the 25th of September at the branch and they escalated the matter to their headquarters, later on the day I received a call that I found to be very insensitive and aggressive in nature. The lady I spoke to wanted to know why my mother’s surname and mine were not the same and I explained to her that I was using the surname from my previous marriage, however even prior to that I was never using the same surname as my mother, something which is not unheard of. The funniest of all of this is that none of these questions were ever asked when I took out the policy, when ABSA wanted my money they did not ask questions that they are asking now that I am bereaved and they are supposed to pay. I am very disappointed, I feel like I don’t want to do business with these ******** any more. This is draining and unnecessary and I want it fixed, I do not have the energy to go through this honestly.