BENEFITS WITH NO ACCESS?

How to get hold of the Take Me Home Service or Branch? I called all possible numbers and NOTHING! Number on my phone - *** (OLD) but weirdly also given to my by the Internet Banking Call Centre yesterday. Why do they still give out the OLD number? The other number on the internet also doesn't work. "Simply call the contact centre on ***" - Gets cut off! So then I decided to contact my branch - IRENE MALL and that number also doesn't work - *** - Found on the internet. When I called yesterday I selected the option for Telephone Banking and for some reason she couldn't assist and said she had to transfer me to Internet Banking who also cant assist and just gave me the incorrect number.

WHY OFFER BENNEFITS IF THE CLIENT CANT ACCESS IT?