LF
Lee-Ann Fourie
1 reviews | Active since Jul 2015
25 Oct 2019, 17:24
Beneficiary - Banking App
All my beneficiaries gone from my banking app. Why? Apparently because I received a new credit card?!?! So when you link a new card you lose all your beneficiaries. And I need to go into the bank to link them again. NO NO NO. If I go into the bank it will be to close my account.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
28 Oct 2019, 09:23Dear Lee-Ann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Regards,
Group Customer Care
Rezona Louw
Group Customer Care
Rezona Louw
Best regards,
Absa's reply28 Oct 2019, 09:23
Official
Dear Lee-Ann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Regards,
Group Customer Care
Rezona Louw
Group Customer Care
Rezona Louw
Best regards,
LF
Lee-Ann Fourie's updateReviewer Update
07 Nov 2019, 20:03Still not resolved.
LF
Lee-Ann Fourie's update07 Nov 2019, 20:03
Reviewer Update
Still not resolved.