Beneficiaries have disappeared - Internet Banking

When I logged into my ABSA online bank account, I found that all my beneficiaries had disappeared and my accounts had been unlinked. When I phoned ABSA, they said it was because my credit card was upgraded and that I now have to go into a branch to get the old and new card linked which would fix the missing data. What makes this worse is that my credit card was upgraded without me even requesting it. ABSA automatically did the upgrade because my credit card account type was being discontinued. After telling them that they need to fix this without me going into a branch, they said they would put in a request and resolve it in 24 hours. I have very little faith that this issue will be resolved without me having go and queue and waste my time because of ABSA's inadequacies.