Belligerent and unhelpful staff in ***** Division

***** Case Number: ***. After numerous attempts to contact the ***** unit today (first spoke to Mali at 9:59am, she was uninterested in helping and transferred the call back to the holding queue and then cut me off when the call came back to her), I spoke to Sanu at 10:07am to follow-up on an affidavit sent on 5/1 and a ***** case logged on 4/1. Sanu was unhelpful and belligerent throughout, initially sarcastically and dismissively rehearsing the standard script, rather than actually listening to what I was asking. And then she elected to have a exchange with me about the manifestly untrue statement (see national media reports about a data breach at ABSA) that, as she claimed, "there are NO vulnerabilities in ABSA's systems". I would expect to know from Sanu's managers if this is how personnel at ABSA are trained to interact with clients, who, when they are contacting the ***** department, are typically in the throes of the devastating aftermath of crime? The relevant managers need to listen to the recorded conversation. I expect to know what view they take of it? It should be noted that, unlike Sanu (and Mali), Christopher (also in the ***** division), with whom I spoke on Monday evening, was professional, empathetic, and helpful during the call when it was established that ******** agents had withdrawn all available funds from my bank account.