sM
senate M

1 reviews | Active since Dec 2017

09 Dec 2017, 09:18

BEING TREATED LIKE UNFAIRLY-ACCOUNT BLOCKED

My FNB account was blocked because absa made a false allegation that one of their clients reported my account for ***** and it turned out to be untrue, my business partner was trying to transfer money to my account on wedneday afternoon without a success, she was trying to send the money through her online banking several times but it kept failing until the bank decided to put a hard hold on her account because they suspected *****, in the process they also alerted FNB to block my account as well because they suspected I was trying to HACK her account because they thought its a white woman's account and she is tryingg to send money to a foreign national's account who happens to be a nigerian so they jumped into conclusions without informing her and blocked both our accounts. they **** and said she had called the bank to saythat her account was being hacked, they failed to provide us witha copy of the recording so that we can verify if this is true. yesterday we both went to gezina branch to get help but they could assist and told us to call the ***** department. eventually her own account was unblocked and they had a lengthly apology over the phone to make and promised to send an email to FNB to have them unblock my account because their client(my business partner) had contacted their department to tell them she never called the bank to say her account was hacked and they should release the funds to my account. we even asked them to send the money back to her account and also unblock my own so that i can remove the money I had and close my account because fnb now does'nt not want help me. Peter maphothoma form absa ***** promised to send an email to FNB yesterday but he kept giving us the run around and no I cannot buy electricity in my house worse part is that when all this started i was actually filling up my car at the garage when i was told that my card declined. i was inconvenienced and till today i cant buy groceries in my house because FNB is still waiting for PETER MAPHOTHOMA from ABSA ***** to retract his statement he made about me trying to hack my partner's account. all the money i make is from the car business i have. we buy and sell cars from auction. some of our clients pay cash and then i deposit money into my bank and some do transfer. all i want is my money and to leave FNB as they have treated me like a common ******** because of my ethnic background. Because im being a foreigner that is why im being treated like this, my partner is a white south african lady her account was unblocked instantly and now mine is still pending investigations because I am a NIGERIAN. i just want my money so that i can go to another bank.

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Replies (1)
Absa
Absa's reply11 Dec 2017, 09:55
Official

Dear Customer.

This matter needs to be dealt with by your bank FNB, they need to liaise with Absa. Nevertheless i have forwarded it to Peter.