BEING SENT FROM PILLAR TO POST

i have no idea who to speak to or what to do anymore, ABSA branches keep on referring me elsewhere, i opened a late estate account in February 2015 and deposited the R500 to open the account, the account was closed without me being notified, i then had to open a new account in November and my late dads funds were then transferred to the new account, i then received an sms from ABSA that the account wil go into locked status unless FICA documents are sent, i then called Greenstone who opened the account for me and was referred to an email address [Email Removed] but i get an undelivered message. i then went into ABSA Greenstone this morning and was then advised that my late dads original ID is required as the copy is not acceptable, i explained that i did not have the original and that the lady my dad was living with refuses to give it to me, when the account was opened ABSA did not require the original ID, I also asked Karen Jonker to assist me and have not gotten any feedback. i dont know anymore as i also need to know how i go about drawing the money from the late estate account, the new late estate account is now locked.<br>