Being pushed from pillar to post

I made an application for card on the 31/12/2015. i was given a ref number and told that they will e-mail me a consent form to read through and sign, i received the e-mail from mycardapplication but there was no attachment.<br> <br> I rep**** to the mail but no response. I then called *** and they said they cant help and to call ***, when i called *** they said i have to call ***.<br> <br> Who in this place can help, please point me to a person and not a drone.