mR
myburgh R
1 reviews | Active since Feb 2014
14 Sept 2020, 11:11
Being outright ignored
I have a funeral policy with ABSA LIFE for over 10 years now. I wanted a copy of the policy to review considering current circumstances and I have mailed them several times requesting a copy of my policy and have not had any response from them what so ever. So if something were to happen to me the what ?? and u mail the customer care u get a automatic response giving u a ref number and two days later a another saying the matter has been marked resolved rate our service. Seriously - **** all was resolved. still waiting for the copy of the policy !!!!!
ABSA-LIFE ***
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Replies (2)
Absa's replyOfficial
14 Sept 2020, 14:22 Dear myburgh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply14 Sept 2020, 14:22
Official
Dear myburgh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
mR
myburgh R's updateReviewer Update
06 Oct 2020, 13:43Thank you for the assistance in this matter.
mR
myburgh R's update06 Oct 2020, 13:43
Reviewer Update
Thank you for the assistance in this matter.