Being ignored

Please see my previous complaint regarding statements being posted to me. I have logged several requests for Absa to stop posting statements to me via SAPO. I want everything via email. Not once in the past have they been successful, even with the help of the branch manager. I then complained about it again (see previous post). I then got a simple email from Vannessa Crowe on 4 Nov, telling me the problem has been resolved. I rep**** on the same day, asking what they have done to resolve it as it has never been successful in the past. She ignored my email. Two days later I followed up, and then she rep**** (and copied Kgothatso Sithole) that she emailed the branch for feedback and will get back to me. I then followed up with emails to both of them on the 12th, 19th and 20th of Nov. In my laat email I advised that if they continue to ignore me I will report it on HelloPeter. Neither of them rep****. I would like: 1. A response to my email with answers to my questions. 2. Would like to know what action will be taken agains Absa employees that ignore clients in this way.

I am waiting for Discovery Bank to open and then I will finally be done with Absa.