AR
Andre R

1 reviews | Active since Jun 2025

24 Jun 2025, 20:02

Being double charge for “uncleared payments”

I’ve recently had issues with uncleared payments on my cheque account. I’ve been tracking these transactions for the past two weeks and have noticed every single uncleared or “reserved” amount is being double charged from my cheque account. I have brought bank statements and screenshots with regards to this issue - proof of all these double charges to my local branch and they aren’t helping me much. I’ve been told to not use the account for a while but yet I’m still being double charged for uncleared payments from weeks ago. The consultants at the branch have taken time to help me but they don’t seem to understand the issue. I’ve come online and found that a few customers from ABSA have the same issue as me. But it’s impossible to seek help if my branch can’t even understand my case. Could someone please guide me?

0
Replies (3)
Absa
Absa's reply25 Jun 2025, 09:22
Official
Dear Andre, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management

Best regards,

AR
Andre R's update04 Jul 2025, 10:22
Reviewer Update
I was pleased with the help received after they filed my case. Godfrey was very helpful and got back to me the next day. The only issue is that the problem is persisting again the week after we sorted it out. I have gone into a branch and explained everything again and that Godfrey had helped me sort it in little less than 10 minutes. They gave me the same answers as the previously occasions……I am still being double charged for every POS payment. I am a bit frustrated with my branch… and have no clue how to properly resolve this issue….
Absa
Absa's reply04 Jul 2025, 11:57
Official
Dear Andre, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsGodfrey NdouCustomer Value Management

Best regards,