Being de*****ed worst nightmare
<p>On the 25th of January 2017 i was ****** and i lost all my important belongings including my Identity green book ID ********** 331089 and i reported it at home affairs and made a new one however i came to the shock of my life on 17th May 2017 when i received a electronic statement via email from Absa Bank saying that's my May 2017 statement of which i have never opened any account with absa neither was i aware of such till that day. On 18.05.2017 at 08.30am i was already at one of the Absa branches in Ghandi Square to query this and find out what exactly is going on. I got to the customer services side and i then explained to the lady what my query was she was shocked too asked fopr my ID smart card which i gave which matched the details of the ****** ID ofcourse and bang it appeared on their system the person who got hold of the old ID had taken out my old picture and put hers and used it to open an account with Absa which in my understanding its ***** and identity theft because this woman used all my details but however not my cellphone details and was informed she opened a personal account in February 2017 of which i asked questions if they do not have a verification fingerprint system like most banks i did not get solid answers because if this was the case the branch she opened the account in (Malvern or Jeepestown) as i remember would have picked this up especially via our fingerprints and signature. I asked for the details of which i was not given and was told they cant give me anything until investigation was done. How the hell does Absa allow ********* to use their services especially for ***** ? Can i please get answers because today i am a victim of ***** and identity theft especially with a logo ("Today, tomorrow, together") this to me raises serious concerns if whoever helped this person was also part of the *****. I was told they will freeze the account and no i shouldn't worry they will catch the suspect i even asked the lady how so she explained that obviously she will try withdrawing money from the atm outside and will be forced to go inside that's how they will catch her i even said xall i need is that ID back for me to stop all of this BECAUSE IT RIGHTFULL AND TRUTHFULLY BELONGS TO ME. She informed me they will send it to the ***** investigation department i should allow 2 weeks for a response or she will call me. I haven't got an ounce of sleep in me ever since and worse i am beyond disgusting in Absa for allowing and accomodating such. Today date 24.05.2017 at 12.12pm i received a call from someone who was not proffesional and claimed they are calling from the ***** department of Absa this person said his name is Baroko or Baroke something like that but was asking me so many questions and stuttering which again did not put me at ease because it made me feel like i might be talking to the people connected to this he was even speaking vanac Setswana if not Sepedi along those lines using an 013code number i even asked this person if he has solid feeback he said no he just received the case today and i then proceeded to ask if the suspect has not tried withdrawing or something he said went to the atm in Kempton park he sees but all this sounded very shady can someone take responsibility for this because my name and identity is now in the mud.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Good day
I have never opened an account with absa so i wouldn't know the account number that was opened using my name and details but here is my ID number ***.
Good day
I have never opened an account with absa so i wouldn't know the account number that was opened using my name and details but here is my ID number ***.
Thanks
Best regards,
Thanks
Best regards,
After the run over i have gotten always calling the Absa ***** number to follow up the case and being told different names of people handling the case and since no one has called me or texted me with relavant feedback to put me at ease or bring hope since i was the one who has been failed by your bank Absa. Since the 18.05.2017 i opened this case and was told to wait for 2 weeks no one has bothered. on the 01.06.2017 i ended up going to one of the branches in Westgate Mall and spoke to the manager explaning my query and case which she was helpful yes and asked one of her consultants to follow up my case for me. Unbelievable i was told the case was closed by someone from the ***** department on the 25.05.2017 of which just on the 31.05.2017 i called the Absa ***** number and was told a certain person was handling my case and will call me. What makes me disgusted by Absa is no one bothered to call me and give me the feedback i had been waiting for absolutely nothing only to find out after going to another branch taking time of work to be able to get to the bottom of all this.On top of it to be told the case was closed and the suspect's account was closed and this is because i decided to go on media and write about it so is this sthe reason why no one bothered to call me or find the importance of this no sense of urgency THIS IS EXTREMELY APPALING THEN BEING TOLD NO INFORMATION CAN BE REVEALED TO ME AS IF I AM THE ONE WENT ON AND STOLE SOMEONE'S ELSE IDENTITY AND OPENED AN ACCOUNT WITH YOURSELVES YET I AM THYE VICTIM. I WAS TOLD THE ONLY WAY ANYTHING CAN BE REVEALED TO ME IS IF THE COPS COME WITH SOME DOCUMENT INTO THE BRANCH. I s this how business is done at Absa??/????
After the run over i have gotten always calling the Absa ***** number to follow up the case and being told different names of people handling the case and since no one has called me or texted me with relavant feedback to put me at ease or bring hope since i was the one who has been failed by your bank Absa. Since the 18.05.2017 i opened this case and was told to wait for 2 weeks no one has bothered. on the 01.06.2017 i ended up going to one of the branches in Westgate Mall and spoke to the manager explaning my query and case which she was helpful yes and asked one of her consultants to follow up my case for me. Unbelievable i was told the case was closed by someone from the ***** department on the 25.05.2017 of which just on the 31.05.2017 i called the Absa ***** number and was told a certain person was handling my case and will call me. What makes me disgusted by Absa is no one bothered to call me and give me the feedback i had been waiting for absolutely nothing only to find out after going to another branch taking time of work to be able to get to the bottom of all this.On top of it to be told the case was closed and the suspect's account was closed and this is because i decided to go on media and write about it so is this sthe reason why no one bothered to call me or find the importance of this no sense of urgency THIS IS EXTREMELY APPALING THEN BEING TOLD NO INFORMATION CAN BE REVEALED TO ME AS IF I AM THE ONE WENT ON AND STOLE SOMEONE'S ELSE IDENTITY AND OPENED AN ACCOUNT WITH YOURSELVES YET I AM THYE VICTIM. I WAS TOLD THE ONLY WAY ANYTHING CAN BE REVEALED TO ME IS IF THE COPS COME WITH SOME DOCUMENT INTO THE BRANCH. I s this how business is done at Absa??/????
CAN SOMEONE TELL ME WHY AM I NREALLY BEING MADE A FOOL JUST THE OTHER DAY I WAS TOLD THE ACCOUNT WHICH WAS OPENED UNDER MY NAME HAS BEEN CLOSED AS MUCH AS YOU DIDN'T GIVE ME SOLID ANSWERS YOU STILL HAVE THE ODESITY TO SEND ME A STATEMENT VIA EMAIL AGAIN SAYING ITS MY JUNE STATEMENT. SEE BELOW AND BE ADVISED I NEED ANSWERS AND I WILL TAKE THIS FURTHER
Absa Saving Account Statement - 13 Jun 2017
Inbox
x
Absa Saving Account Statement ********** /> 12:26 AM (13 hours ago)
to me
eStatement
Dear MS F MPHUTI
Your statement
Attached is your electronic statement for June.
Your security
The additional verifications were added to help prevent
online *****. Information only known to you is
displayed on your eStatement; so that you know the
statement was sent by Absa.
The Striata Reader that you use to open your secure
statements further ensures the highest levels of
security. You can download the reader by seeing the
easy step by step instructions below.
Contact us
For more information, contact ********** or the call centre on ***.
Absa Mobile Banking App
Please scan this
quick response code
to download
eStatement
verification
Account:
ID Number:
**********761985
**********1089
Opening your statement
Connect to the Internet
Download the Reader: Go to striata.com/download and click on 'Download Striata Reader'.
Select 'Open/Run'. If no 'Open/Run' option is given, select 'Save' and then 'Open'.
The Reader is now installed. Select 'Ok' to close the 'install confirmation' dialogue box.
Double-click on the encrypted attachment. You will be prompted to type in a password.
On the move
Do you view your statements on your mobile device? Simply install the latest Striata Reader App from the App Store.
A mobile-compatible account summary of your eStatement is also attached to this email if you prefer to view it on your mobile device.
Yours sincerely
Digital Channels
Absa Bank Ltd Reg No *** Authorised Financial Services Provider Registered Credit Provider NCRCP7
Important Notice:
Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/ disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group.
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CAN SOMEONE TELL ME WHY AM I NREALLY BEING MADE A FOOL JUST THE OTHER DAY I WAS TOLD THE ACCOUNT WHICH WAS OPENED UNDER MY NAME HAS BEEN CLOSED AS MUCH AS YOU DIDN'T GIVE ME SOLID ANSWERS YOU STILL HAVE THE ODESITY TO SEND ME A STATEMENT VIA EMAIL AGAIN SAYING ITS MY JUNE STATEMENT. SEE BELOW AND BE ADVISED I NEED ANSWERS AND I WILL TAKE THIS FURTHER
Absa Saving Account Statement - 13 Jun 2017
Inbox
x
Absa Saving Account Statement ********** /> 12:26 AM (13 hours ago)
to me
eStatement
Dear MS F MPHUTI
Your statement
Attached is your electronic statement for June.
Your security
The additional verifications were added to help prevent
online *****. Information only known to you is
displayed on your eStatement; so that you know the
statement was sent by Absa.
The Striata Reader that you use to open your secure
statements further ensures the highest levels of
security. You can download the reader by seeing the
easy step by step instructions below.
Contact us
For more information, contact ********** or the call centre on ***.
Absa Mobile Banking App
Please scan this
quick response code
to download
eStatement
verification
Account:
ID Number:
**********761985
**********1089
Opening your statement
Connect to the Internet
Download the Reader: Go to striata.com/download and click on 'Download Striata Reader'.
Select 'Open/Run'. If no 'Open/Run' option is given, select 'Save' and then 'Open'.
The Reader is now installed. Select 'Ok' to close the 'install confirmation' dialogue box.
Double-click on the encrypted attachment. You will be prompted to type in a password.
On the move
Do you view your statements on your mobile device? Simply install the latest Striata Reader App from the App Store.
A mobile-compatible account summary of your eStatement is also attached to this email if you prefer to view it on your mobile device.
Yours sincerely
Digital Channels
Absa Bank Ltd Reg No *** Authorised Financial Services Provider Registered Credit Provider NCRCP7
Important Notice:
Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/ disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group.
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