Being debited an incorrect amount for Absa Credit Protection since September 2021!

This is an ongoing query since September 2021 with no resolve and Zandile Nkosi has stopped replying to my emails, yet she promised that this will be resolved by end January 2022! I am still being debited more than what I was quoted for the Credit Protection policy I took with Absa and Nompumelelo Tom (quoted Plan B (Death, permanent & temporary disability): R 199.11) is getting her commission with no worries. Zandile Nkosi sent an email in October 2021 which read : "I refer to our previous conversation. Your complaint will be closed subject to the below taking place : We acknowledge the error made that when issuing your credit life policy, you accepted a premium of R199.11 and you are currently being charged a monthly premium of R225.09. We picked up that there was a misalignment between the quoting tool and the premium rates when uploading your policy . Our technology team has been alerted and they are working tirelessly in fixing this error. Absa life has offered to pay an amount of R250 to cater for the R25.98 additional charged and confirm that the error should be fixed by end of January 2022. Kindly accept our apology for the inconvenienced which may have been caused."

Can you tell how long should I continue to wait for this to be rectified?? I logged a complaint on your website on the 02nd February and still haven't received a reply even though you promise that feedback will be given within 48hours!!!!