Being charged yet card not received
<p>I requested a credit card in December 2016 and have not yet received it despite 2 calls to the call centre and 4 seperate email, the latest of which was last week. I still, however, receive monthly statements have been charged interest on a card which I have not yet received.</p> <p> </p> <p>I am highly disappointed with this service, and hope this will be rectified immediately.</p>
Hi Greg,
Many thanks for your note and bringing this to our attention.
We are really sorry to hear of your issues and the lack of assistance you have received so far, can i ask that you mail us at *** with all of your contact details as well as ID number so that we can fully investigate.
Rest assured, we will get this sorted for you.
Regards
The Virgin Money Team
Hi Greg,
Many thanks for your note and bringing this to our attention.
We are really sorry to hear of your issues and the lack of assistance you have received so far, can i ask that you mail us at *** with all of your contact details as well as ID number so that we can fully investigate.
Rest assured, we will get this sorted for you.
Regards
The Virgin Money Team
Hi Greg,
We are having difficulty in getting an email through to you, can you supply an alternate email for us to send info to.
Regards
The Virgin Money Team
Hi Greg,
We are having difficulty in getting an email through to you, can you supply an alternate email for us to send info to.
Regards
The Virgin Money Team