Being charged internet banking on my gold bundle account

My name is Queen Malatji, i have been with absa for more than 10yrs,i was encouraged to change my account to gold cheque account since it has less charges and free internet banking, and other added benefits. To my suprise i only realized that i have been charged internet banking, the only time i realised this was lastweek when i got charged 475 for internet banking. I believe they sold me lies, i logged a call its been 2 days now nobody bothered to call me back. When i called the lady told me that shes not certain how they arrived to that amount, but it looks like they have been charging me all along. She gave me an email for the people who deal with admin cost but it bounced back

Queen. Malatji ***