Being charged for Credit Life Premium that I never signed up for!!!

Item: Absa
Rating: 1
Author: Shameem M

On the 4th of April, Absa *******ly took money from my account for credit life premium that I did not sign up for. They offered this service to be 2 years ago and I declined. Now 2 years later they think it's ok to just force the product on me and take my money without my permission!!!

Helpful (0)

Replies (2)

Absa's replyOfficial

02 May 2018, 22:24

Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.”

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's reply02 May 2018, 22:24

Official

Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.”

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Shameem M's updateReviewer Update

12 May 2018, 16:39

Thanks for the most stupid reply from ABSA. I signed and cancelled a contract in 2013. You sent me the contracts and sales call from 2013 that was cancelled as proof for a 2018 query!!! From the time I cancelled the credit premium in 2013 I have not be charged. Now in 2018 u are charging me with proof of a cancelled agreement as ur justification!!!

Shameem M's update12 May 2018, 16:39

Reviewer Update