1 reviews | Active since Mar 2009
Being charged for ABSA Value Added Services I have not requested
<p>I have recently noticed an amout of R59 coming off of my ABSA Cheque account. On closer inspection I have found that this has been coming off for a couple of months now</p> <p> </p> <p>I have just spent 45 minutes on the phone with ABSA customer care being transferred from one department to another or asked to phone this number then that number with not one person being able to help me. Now being told to go into a branch to resolve the issue</p> <p> </p> <p>I have found this similar complaint on Hello Peter against ABSA for the same thing : https://hellopeter.com/absa/reviews/vas-pack-airport-lounge- ********** #comments</p> <p> </p> <p>I would appreciate it if someone who can actually help me and knows what is going on contact me. Firstly I want this VAS service terminated ASAP and secondly I want my money refunded. I pay enough already for ABSA Banking, charges for additional services that I have not requested is unacceptable</p> <p> </p> <p>What is the point of paying for your Platinum Bundle Service with supposed own personal banking support if when you phone the number no one there can help</p> <p> </p> <p>Yet again ABSA fails to flatter or deliver on services promised</p> <p> </p>
Dear Mark
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Mark
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Good Day
What is happening about my query. I have been phone by 2 seperate people telling me they will get back to me and still I am wating
I am not sure what the hassle is?
This is service added on my ABSA that I did not request
All I want is :
1) Cancel this service
2) Refund me my money that you have been debiting for this service
I went searching through my documentation for the platinum package and found this :
"When you take up a MasterCard Platinum Cheque Card and your salary is deposited into your Platinum Package Account, you also get the recognition that comes with having access to more than 500 VIPlounges at airports in more than 275 cities across the world – through membership of Priority PassTM, the world’s largest independent VIP airport lounge programme. This entitles you to six FREE visits toairport lounges per annum (calculable as 12 consecutive months from date of issue)*. :
No where does it mention an additional charge of R59 per month for this. In eludes to the fact that this should be included in your standard R159 charge a month
Please revert back to me ASAP
Thank You
Good Day
What is happening about my query. I have been phone by 2 seperate people telling me they will get back to me and still I am wating
I am not sure what the hassle is?
This is service added on my ABSA that I did not request
All I want is :
1) Cancel this service
2) Refund me my money that you have been debiting for this service
I went searching through my documentation for the platinum package and found this :
"When you take up a MasterCard Platinum Cheque Card and your salary is deposited into your Platinum Package Account, you also get the recognition that comes with having access to more than 500 VIPlounges at airports in more than 275 cities across the world – through membership of Priority PassTM, the world’s largest independent VIP airport lounge programme. This entitles you to six FREE visits toairport lounges per annum (calculable as 12 consecutive months from date of issue)*. :
No where does it mention an additional charge of R59 per month for this. In eludes to the fact that this should be included in your standard R159 charge a month
Please revert back to me ASAP
Thank You