Being blatantly ingnored by ABSA when applying for payment relief.

I app**** for payment relief via ABSA for my virgin money card since the CO-VID 19 pandemic negatively affected my business. No-one has bothered contacting me from the bank in 2 months. I have sent numerous messages via their social media platforms and to *** to no avail.I have also emailed their people in charge of their CO-VID 19 relief scheme. Noone has bothered to contact me. I have sent so many emails and messages. Today I received a threatening sms for non-payment when I app**** for payment relief. I have been a client of theirs for 8 years and always paid my account on time. I have an A grade credit record.They just continue to pass the buck around and noone takes responsibility over their. After this is over I will just pay off my account and move to another bank.