Being blamed for ABSA insecure banking service

On 29/01/2018 I received a sms notifying me that a new beneficiary ********** 971 had been added to my internet banking service. At the time of receiving the sms I was not logged into my Internet banking service. After receiving the sms notification I tried to logon to the internet service to find out was going on. I was denied access as if I had entered incorrect password characters. A minute later I received another sms notifying me that R6000 had been transferred to this new beneficiary that had been added. I didn’t receive any sure-check prior to the occurrence of these transactions. I immediately went to report the case at the ABSA branch in Beacon Bay. A lady by the name of Joy who assisted me confirmed that my Internet banking service had been hacked and R5000 had already been withdrawn from the ********** account. Joy refused to tell me where this ***** was done and could only tell me that it happened outside of East London and promised me that my money would be refunded. After numerous follow ups at Beacon bay branch I was told by the branch manager that it takes 5 working days for the money to be refunded. My case was transferred to ABSA ***** department. Nonhlanhla Innocentia Khoza has been handling my case. She then phoned me today 22/02/2018 to let me know that after their investigation ABSA regrets to let me know that they cannot refund my money. On the email that I got today I am being told that i gave my pin and password to someone else which I never did and on that day I did not receive a sure check on my phone to authorize any transactions that took place ( to add beneficiary or transfer. You must come and take my phone and trace the activities that took place that day. This account that my money went to is an absa account so you should have the details of who my money went to. You refunded me 80.77 so it means you acknowledge that you could access that account its not mine. • I have just been told that I have basically taken my own money that I have queried. • Where are they getting the proof from that I am the one that accepted the sure-check. • When I was made aware that there was a problem I brought it to their attention straight away, even went to the Police station to render my findings. • What I'd like to know as well is how Nonhlanhla is able to address me in this matter without me having any feedback with regards to the findings. Feels like she was accusing me of *****ing. • Why am I being made to feel like I’m a ***** when I’m the victim of this situation. • My details are not lying around and I haven’t made it available to anybody at all. • I have never had a problem until now and now that I have a problem you are shifting the blame to me. • You are basically attacking my character, so I’m really annoyed and disgusted that I’m being made to feel like this after I have trusted you with my hard earned money for years. • I want to know who to Escalate this to as I need this attended to soon as I have worked very hard for my money and I have a Family to support. All I want is my 6000 that was taken form my hard earned salary, give it back to me.