PW
Pieter W
1 reviews | Active since Apr 2017
21 Jul 2020, 15:36
Behind on Personal loan when on Payment Holiday
So, I have app**** for the payment holiday (personal loan) in April. It was approved and should come an end, end of July. The problem is, I received a call from NNI attorneys claiming they act on behalf of ABSA and that I am behind on payments. Not to big an issue, I forward them my approval letters from ABSA thinking it is resolved. Today I receive a text also claiming I am behind and must respond to commit or dial a number to make arrangements. Could someone at ABSA please resolve this issue? I am under the impression that normal debits will run from 1 Aug...
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Replies (1)Absa's replyOfficial
22 Jul 2020, 13:45Dear Mr PJA Van Wyk
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply22 Jul 2020, 13:45
Official
Dear Mr PJA Van Wyk
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
