Begging to open an account

I am DISGUSTED with ABSA! I have been trying to open an account for the past 6 weeks + I specifically asked that someone phone me AFTER 15h00 as I work at a school and cannot take calls during the day. No one bothered to phone me. I phoned ABSA and was transferred to SIX different people and was on the phone for 22 minutes to be told I have to do the whole application again as they had cancelled it. I gave ABSA more than a week to get back to me and to date I have received no response from them.