AM
Andrea M
1 reviews | Active since Oct 2010
07 Apr 2020, 20:33
Been waiting for 2 months for an answer
I have been trying to get the settlement balance on my loan account for about 2 months. I have sent a number of emails. Currently based in the UK and have specified on my emails to please make contact via email. I am very disappointed as I want to pay this loan off, but cant get an answer.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
08 Apr 2020, 08:16Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply08 Apr 2020, 08:16
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd