Been sitting in que for 2 hours

Ive had to go into the Branch at wonderpark to come and get a new card as mine expired. Been sitting in a que for 2 hours with no help. No one wants to help you. The managers do not want to help customers, they suck up to the tellers and c/s ladies with chitchat. Ive been a customer for almost 20 years but this has been ridiculous.

Because of their number queing system and staff that is under trained I need to wait but another customer can get help in 5 min time!!!!!!!!!!